# Ferry Desk

> Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation.

Ferry Desk is built for Shopify merchants and their support teams. Every page on https://ferrydesk.io is also available as Markdown: append .md to the path, or request it with an Accept: text/markdown header.

## Product

- [Overview](https://ferrydesk.io/index.md): what Ferry Desk does, setup steps and FAQ
- [Shared inbox](https://ferrydesk.io/features/shared-inbox.md): Every customer email and storefront chat becomes a conversation your whole team can see, assign and resolve from the Shopify admin.
- [Board](https://ferrydesk.io/features/board.md): Switch the inbox to a board and see all support work in one screen, from new to done, with who owns each conversation and how long the customer has waited.
- [Storefront chat](https://ferrydesk.io/features/storefront-chat.md): Add a chat bubble to your Online Store theme with an app embed, styled from the theme editor with no code.
- [Orders in the conversation](https://ferrydesk.io/features/orders.md): Attach the order a customer is writing about, then act on it from the order panel beside the conversation.
- [Automatic replies](https://ferrydesk.io/features/auto-replies.md): Describe the questions customers ask most and write your answer once. The assistant recognizes them in context and replies right away, using the customer's real order details.
- [Saved replies](https://ferrydesk.io/features/saved-replies.md): Keep your best answers as saved replies with customer and order variables, and let Ferry Desk suggest the right one as each new message comes in.
- [Reply time SLAs](https://ferrydesk.io/features/reply-time-alerts.md): Set how long a customer can wait before a conversation needs attention, is in danger or is critical. Waiting times change color across the inbox and board as each threshold passes.
- [AI assistance](https://ferrydesk.io/features/ai-assist.md): Optional AI help that drafts replies in your tones, flags urgent messages and suggests tags, while your team stays in control.
- [Translation](https://ferrydesk.io/features/translation.md): Ferry Desk detects the language of each customer message and translates it into the language your team works in.
- [Notifications and Sidekick](https://ferrydesk.io/features/team.md): Notifications for mentions, assignments and watched conversations, and a Sidekick that can search and report on your inbox.

## Optional

- [Full text](https://ferrydesk.io/llms-full.txt): every page in one Markdown file
- [Agent skill](https://ferrydesk.io/.well-known/agent-skills/ferry-desk/SKILL.md): instructions for agents answering questions about Ferry Desk
- [Sitemap](https://ferrydesk.io/sitemap.xml)