---
title: "Translation | Ferry Desk"
description: "Ferry Desk detects the language of each customer message and translates it into the language your team works in."
url: "https://ferrydesk.io/features/translation"
---

# Support customers in their language

> Ferry Desk detects the language of each customer message and translates it into the language your team works in.

Sell across borders without hiring for every language.

- **Automatic translation** of customer messages and subjects into the language you choose in Settings.
- **Replies go out in the customer's language.** Write in English and the customer reads your answer in theirs.
- **The original is one click away**, so nothing is lost in translation.
- **Private by design.** Translation runs on Ferry Desk's own servers. Messages are not sent to an outside provider.
- **Search in your language.** Full-text search finds conversations by their translated text.

![A conversation with a customer who wrote in Spanish, shown in English with a Translated from Spanish label, and a staff reply sent in Spanish.](https://ferrydesk.io/_astro/translation.D9BkeOKx_aBFE7.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.