---
title: "Notifications and Sidekick | Ferry Desk"
description: "Notifications for mentions, assignments and watched conversations, and a Sidekick that can search and report on your inbox."
url: "https://ferrydesk.io/features/team"
---

# Stay on top of support from anywhere in Shopify

> Notifications for mentions, assignments and watched conversations, and a Sidekick that can search and report on your inbox.

- **Notifications that matter.** Get notified when you are mentioned, assigned, or when a conversation you watch gets a reply. Read them in the app, in a batched email, or as desktop notifications.
- **Shopify Sidekick.** Ask Sidekick to find conversations by customer, order, subject, status, priority, assignee, channel or tag, read recent messages, or report open, unassigned and overdue counts.

![The Ferry Desk notifications page listing mentions, assignments and new replies with unread markers.](https://ferrydesk.io/_astro/notifications.D41dMbZo_1AlAQG.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.