---
title: "Storefront chat | Ferry Desk"
description: "Add a chat bubble to your Online Store theme with an app embed, styled from the theme editor with no code."
url: "https://ferrydesk.io/features/storefront-chat"
---

# Live chat that looks like your store

> Add a chat bubble to your Online Store theme with an app embed, styled from the theme editor with no code.

The Ferry Desk chat is a Shopify theme app embed. Turn it on in the theme editor and it appears on every page of your store.

- **Match your brand.** Choose light or dark, primary, accent and secondary colors, corner roundness, a border and the bottom-left or bottom-right corner.
- **Show your team.** The chat header shows the people who answer, with their photos or initials.
- **Signed-in customers are recognized.** Guests can start right away, or you can ask for an email first.
- **Conversations persist.** Customers can leave the page and come back to the same chat later.
- **Nothing gets lost.** If a reply sits unseen in the chat, Ferry Desk sends it by email.
- **Photos welcome.** Customers attach files in the chat, and your team can send files back.

![A watch store's homepage with the Ferry Desk chat open, showing a customer asking about a strap and a staff reply in real time.](https://ferrydesk.io/_astro/storefront-chat.CwhkBEl3_ZagfGN.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.