---
title: "Shared inbox | Ferry Desk"
description: "Every customer email and storefront chat becomes a conversation your whole team can see, assign and resolve from the Shopify admin."
url: "https://ferrydesk.io/features/shared-inbox"
---

# Email and chat in one shared inbox

> Every customer email and storefront chat becomes a conversation your whole team can see, assign and resolve from the Shopify admin.

Forward your support address to Ferry Desk and chats from your storefront arrive in the same place. Each conversation shows its channel, priority, assignee, tags and the order it is about, so the list reads like a to-do list rather than a pile of mail.

- **Assign and prioritize.** Give a conversation to a teammate, set urgent, high, medium or low priority, and add a due date.
- **Internal notes and mentions.** Discuss a tricky case right in the thread. Mention a teammate and they get notified.
- **Rich replies with undo send.** Format replies, attach files, and pull a reply back during the undo window.
- **Saved views and search.** Save the filters you use every day and search every message, including translated text.
- **My work at a glance.** The home page shows what is assigned to you, what is overdue and what nobody has picked up yet.

![The Ferry Desk inbox list with email and chat conversations, their tags, attached orders, status, priority, assignee, due date and waiting time.](https://ferrydesk.io/_astro/inbox.DcafBHzN_111Rn5.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.