---
title: "Saved replies | Ferry Desk"
description: "Keep your best answers as saved replies with customer and order variables, and let Ferry Desk suggest the right one as each new message comes in."
url: "https://ferrydesk.io/features/saved-replies"
---

# Saved replies, suggested at the right moment

> Keep your best answers as saved replies with customer and order variables, and let Ferry Desk suggest the right one as each new message comes in.

- **Write it once.** Save answers for returns, sizing, customs, warranty claims and anything else you explain often.
- **Variables fill themselves in.** Use placeholders like `{{customer.first_name}}` and `{{order.name}}`, and Ferry Desk fills them from the conversation and its attached order when you insert the reply.
- **Suggested for you.** When a new message arrives, Ferry Desk reads it and suggests the saved replies that fit, right above the composer. One click inserts it, and you can still edit before sending.
- **Find any answer fast.** Search the picker from the composer, or add a new saved reply without leaving the conversation.
- **Formatting included.** Saved replies keep bold text, lists and links, and insert at the cursor.

![The Ferry Desk reply composer with a suggested saved reply called Tracking link, and the saved replies picker open with customs, engraving, return label, sizing, tracking and warranty answers.](https://ferrydesk.io/_astro/saved-replies.DOMU5Mvy_2tD3JP.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.