---
title: "Orders in the conversation | Ferry Desk"
description: "Attach the order a customer is writing about, then act on it from the order panel beside the conversation."
url: "https://ferrydesk.io/features/orders"
---

# Refund, cancel and add tracking without leaving the thread

> Attach the order a customer is writing about, then act on it from the order panel beside the conversation.

Most support questions are about an order. Ferry Desk keeps that order beside the conversation, so your team can see what was bought, how it was paid and where it is, then fix the problem in place.

- **Attach an order** to any conversation. It shows in the inbox list and on board cards too.
- **Refund** the attached order with a note for your records.
- **Cancel** an order that has not shipped yet.
- **Add tracking** information when a shipment needs it.
- **Order details stay private.** Automatic replies never share order details with visitors who are not signed in.

![A Ferry Desk conversation about a watch warranty claim, with an internal note, the attached order, assignee, priority and tags.](https://ferrydesk.io/_astro/conversation.DrxpqIY2_ZgnuF0.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.