---
title: "Board | Ferry Desk"
description: "Switch the inbox to a board and see all support work in one screen, from new to done, with who owns each conversation and how long the customer has waited."
url: "https://ferrydesk.io/features/board"
---

# Every conversation becomes a task on one board

> Switch the inbox to a board and see all support work in one screen, from new to done, with who owns each conversation and how long the customer has waited.

Support work is a to-do list. The board treats it like one: each conversation is a card, and every column is a stage your team agrees on.

- **Drag to move work forward.** Drop a card into Done and the conversation is resolved. Drag it back and it reopens.
- **Columns that fit your process.** Add, rename and remove columns, like "Waiting on customer" or "Waiting on warehouse".
- **Everything on the card.** Channel, subject, latest message, tags, priority, attached order, waiting time, due date and assignee are visible without opening the conversation.
- **Assign and track in one place.** See who owns what, spot the cards nobody has picked up, and catch overdue ones before customers chase you.
- **Same filters as the list.** Search, saved views, tags and sort order work in both views, so you can switch with one click.

![The Ferry Desk board with Open, In progress, Waiting on customer and Done columns, each card showing the customer, subject, tags, priority, order, waiting time, due date and assignee.](https://ferrydesk.io/_astro/board.kn6tjZIN_ZQzfMr.webp)

## About Ferry Desk

Ferry Desk is a customer support helpdesk for Shopify stores. Email and storefront chat land in one shared inbox inside the Shopify admin, next to the customer’s orders, so your team can refund, cancel or add tracking without leaving the conversation. Read the overview at https://ferrydesk.io/index.md.